Refund & Return Policy

Warranty, Returns and Refunds

How long is the warranty on your watches?

We offer a 2 years warranty on all watches.(movement only) However you will be the one to pay for return shipping to us. We will cover return shipping costs (economy air shipping only) so, if you want faster or tracked shipping you would be asked to pay the excess over.

The watches that we sell are under the warranty of the Makers and as such any repair or modification you undertake yourself or is done by a 3rd party watch-smith/modder will void your 2 years warranty with us, and any repairs you wish us to undertake will be a paid repair, including shipping both ways and the customs risk in shipping to us and us shipping it back to you.

What happens if my watch has water damage, am I still covered under the warranty?

Unfortunately not, we cannot be held responsible for water damage as there is no way of knowing whether you submerged your watch deeper than what was recommended by us in the product’s description.

What happens if I am not home to accept the watch and I cannot pick it up from the depot in time before it gets returned to sender?

We are not held responsible if you are not home to pick up the order (shipping companies usually attempt to deliver a few times before sending the package back or hold it in the depot for a couple of weeks to a month for you to personally pick it up). When and if the watch arrives back to us we will re-ship the watch to you at your own expense.

What if I would like a refund?

Unfortunately our items are non-refundable and non-exchangeable . It is your responsibility to thoroughly research the watch you are interested in before purchasing and to make an informed purchase. If your watch should arrive damaged then we will fix it for free and ship it back to you for free (you only pay for return shipping to us) as per our 2 years warranty. It will be at our discretion as to whether we repair your watch or replace the defective parts or replace the whole watch.

What happens if you send me the wrong items?

We have never done this before, but if this should happen we will pay for return shipping to us and we will send you out your correct order rapidly, also free of charge.